Returns & Exchange Policy

We want you to love every piece from Petals & Ore. If something isn't right, we're here to help.

Exchange Policy — 7 Days

We offer a 7-day exchange policy from the date of delivery. If you'd like to exchange a product, please contact us within 7 days of receiving your order.

Eligibility for Exchange

Product must be unused, unworn, and in original condition
Original packaging must be intact
Tags must not be removed
A photo of the product must be shared at the time of raising the request

Non-Exchangeable Items

Products damaged due to misuse or mishandling
Products without original packaging
Customised or personalised items
Items marked as "Final Sale"

Damaged or Defective Products

If you receive a damaged or defective product, please share a photo within 48 hours of delivery and we will arrange a replacement or full refund at no additional cost.

Refunds

Refunds are processed only in case of a defective product or if we are unable to fulfil an exchange. Refunds are credited to your original payment method within 5–7 business days after approval.